Jacqueline Acomb CIS, CITP, director, conference & events, Proof Experiences
What are the three words that define your legacy?
Impactful. Resilient. Collaborative.
How have you empowered others?
Leading by example—I’d like to think my dedication, integrity and resilience inspire those around me to step up and grow.
Mentoring and guiding others by sharing my experience, creating a supportive environment, offering advice and helping others navigate challenges, boosting their confidence.
Encouraging collaboration—I like to bring people together, foster teamwork and help others shine by recognizing their contributions.
Trusting others—by delegating and giving people responsibility, I empower them to take ownership and develop their skills.
How do you see the events community evolving?
More personalization and purpose-driven experiences—events curated to attendee interests and needs, focused on storytelling, emotional engagement and authentic connections.
Technology—in-person events will remain irreplaceable, but digital tools will enhance experiences rather than compete with them. AI, AR/VR…We will need to balance high-tech innovation with human connection.
Human connection—events will focus even more on wellness, mental health, different types of learning, etc.—successful events will make people feel like they belong and are truly connected.
What could future generations of leaders learn from your journey?
Lead with heart and purpose—my experiences, both personal and professional, have shaped my values. Future leaders can learn that success isn’t just about outcomes—it’s about the people you impact along the way and the relationships you build. Leading with care, empathy and purpose creates lasting relationships and meaningful work. People first, always.
Kristin Atlas, senior director of sales, Live Nation
What are the three words that define your legacy?
Impactful. Visionary. Enduring.
Impactful – Creating unforgettable live experiences that resonate with audiences. Visionary – Pioneering new ways to blend entertainment, hospitality, and culinary excellence. Enduring – Building a legacy that stands the test of time in the live events industry.
How have you empowered others?
Empowerment means elevating others to see their potential and make meaningful contributions to the industry. As senior director of sales at House of Blues Chicago, I’ve focused on fostering creativity, mentorship, and growth by creating experiences that inspire teams and clients to push boundaries and execute at the highest level. Through strategic partnerships and championing inclusivity, I’ve created opportunities for professionals to excel and helped clients deliver unforgettable events. Every event becomes an opportunity not only to craft memorable experiences for clients but also to inspire transformation and growth behind the scenes.
How do you see the events community evolving?
The events community within hospitality is shifting toward immersive entertainment and elevated culinary experiences that captivate and inspire. Attendees now expect gatherings to deliver dynamic, multi-sensory moments that leave a lasting impression. Entertainment is becoming more interactive, from live performances and experiential activations to personalization that tailors content and engagement.
Culinary offerings are also evolving, with curated tasting experiences, sustainability-focused menus and innovative food and beverage pairings that highlight local culture and storytelling. At House of Blues Chicago, we are increasingly designing experiences that seamlessly blend entertainment, gastronomy, and hospitality to craft authentic and meaningful connections that resonate long after the event ends.
What could future generations of leaders learn from your journey?
Experience is everything—not just for audiences but for the teams behind the scenes. Leaders who empower others, foster collaboration, and cultivate a culture of innovation create a lasting impact. Balancing business strategy with passion, creativity, and authenticity is the key to transforming good events into unforgettable experiences. Longevity in this industry is rooted in relationships.
Treating people with respect, upholding integrity, and striving to create something extraordinary define a leader’s legacy. Whether hosting a private event at House of Blues Chicago, Aragon Ballroom, Credit Union 1 Arena, or Huntington Bank Pavilion, the goal is always the same: to craft experiences that bring people together in meaningful and transformative ways while showcasing the unique energy of these iconic venues.
Misty Bond, Executive Director, Destination Irvine
What are the three words that define your legacy?
Collaborative. Innovative. Determined.
How have you empowered others?
I’ve always believed that empowering others means giving them the space to share ideas, to take the lead and to be entrepreneurs. Whether it’s offering advice, or just being a sounding board, I’m all about being a collaborative business partner and helping people feel confident, capable and supported in their career journeys.
I love celebrating wins—big or small—and encouraging my team members, clients and key stakeholders to trust their instincts while giving them the tools to succeed in the meetings and events industry. By listening to my stakeholders, I’ve created innovative programs which empower the entire hotel community and our clients.
How do you see the events community evolving?
In-person events are back, but to reach a broader audience, hybrid events are sticking around. I think we’ll see more community-driven events—ones that create real conversations and connections instead of just presentations. Event agendas now include immersive, authentic and hyper-local activities.
We’re seeing a trend of blended travel, where business meetings are extended into family vacations. There’s also a bigger focus on sustainability and regenerative tourism. It’s an exciting time to think about how we can immerse visitors into Irvine’s diverse culture, protected lands and innovative event spaces.
What could future generations of leaders learn from your journey?
Stay curious, embrace change, take risks and never stop learning and growing. When I began my career in hospitality, I didn’t know how far it would lead me. My journey started as a concierge for a DMC in St. Thomas, Virgin Islands and then I began working for Marriott International as an event manager. Upon transferring to California, I gained invaluable event planning experience at a large convention hotel.
This role, at an iconic hotel, challenged me and paved a path for my growth in the industry. As I’ve continued to build relationships and have embraced change and challenges, I now lead the tourism division for the City of Irvine and help represent 23 hotels and all the city’s tourism assets. I want all young professionals and students to know that event planning and tourism careers are not only viable career choices, but these jobs are fulfilling and rewarding.
Margaret Colon, director of sales & marketing and regional director of sales, Puerto Rico Convention Center & ASM Global
What are the three words that define your legacy?
Supportive. Joyful. Positive.
The unwavering support I give to those around me. Whether offering a helping hand or a listening ear. I like to make others feel valued and heard. I believe I bring joy into every situation–finding the silver lining in any challenge spreading happiness to everyone I encounter. Family, friends, peers, clients and visitors. My goal is to spread positivity if only to brighten someone’s day or just inspire them to approach life in a similar spirit. I like people to feel safe and uplifted. I want people to cherish the little things, to give with an open heart and always look for the good in life. When I apply these three things to my personal or work life I hope I inspire kindness and gratitude in others.
How have you empowered others?
I believe in creating an environment where people feel both encouraged and uplifted. Trusting those around me to take chances and make decisions. I want my peers and colleagues to feel safe in trying and creating. “People will forget what you said. They will forget what you did. But they will never forget how you made them feel,” said Maya Angelou. Nothing is off the table. Sometimes the craziest ideas turn out to be the most successful. I am passionate about letting others lead and feeling like they “made it happen.” I like to motivate others to take action, pursue their dreams and become the best version of themselves. It’s never too late to change or pivot.
How do you see the events community evolving?
I see the events community evolving towards greater connections, inclusivity and meaningful experiences. As people increasingly carve authentic engagements and experiences, events will likely move away from just being about entertainment and focus more on creating spaces that empower individuals, foster collaboration and promote personal growth. The event community may also become more interactive and participatory with the focus on co-creating experiences that allow attendees to actively contribute. People are more likely to seek out events that leave them feeling inspired and uplifted. so there will likely be an increase in wellness-focused and purpose-driven events that combine fun with deeper connection. Technology will continue to play a role in making events more inclusive and dynamic.
What could future generations of leaders learn from your journey?
Lead with compassion, positivity and genuine commitment to empowering others. Learning the importance of being supportive and how truly listening and offering help, whether big or small, can build trust and inspire loyalty. Lifting others up, even during tough times, demonstrating that leadership isn’t just about making decisions, but about caring for the well-being of those you lead. A joyful and positive approach teaches that a leader doesn’t need to be rigid or stern to be effective. Instead, fostering an environment where others feel valued, supported and happy is a powerful tool for motivation and growth. Leaders who bring positivity can inspire teams to overcome challenges and push through adversity with confidence. And finally selflessness and dedication to others highlight the value of putting people first. True leadership isn’t about personal gain, but about making a lasting impact by empowering others to be their best selves.
Kristen Connors CEP, president, Pipeline
What are the three words that define your legacy?
Connection. Contribution. Community.
Making connections is who I am; I’d like to think of my purpose as the “people power plug.” Throughout my career, I have been dedicated to creating meaningful connections—of conversations, careers and communities. I pay close attention to what people ask of me because they trust I’ll connect them with the right person, whether it’s a college looking for a trusted vendor, a friend seeking career advice or a client needing a fresh perspective.
Contribution is at the heart of everything I do. I don’t feel whole unless I’m contributing. Whether it’s mentoring, sharing resources or helping others succeed, it’s not about what I give, but I try to be aligned with creating a ripple effect that empowers others and leaves a lasting impact.
And above all, I believe in community—bringing people together, fostering relationships and making sure everyone feels supported, included and valued. I host a yearly women’s gathering to create a safe space to come together, set goals, network and hold each other accountable. I also host a Zoom with fellow meeting planners to discuss the latest trends and struggles, and share a few laughs.
How have you empowered others?
Empowerment, for me, starts with being a good listener. I try to take the time to understand a person’s unique passions and skills. I then align their strengths with the needs of the event. I strive to pave the way for each person to shine in their role, ensuring they feel valued, heard and appreciated.
To me, empowerment is also about creating opportunities. Early in my career, I had mentors who saw potential in me, and I’ve made it my mission to pay that forward, whether mentoring young professionals, guiding teams through high-pressure global events or championing vendors from local communities.
When working with clients like Netflix and Disney, I met with everyone individually, to tap into what truly drives them. In high-pressure situations, I remind everyone of their unique strengths and encourage them to lean into what they do best. I’m known to break out into song and dance when the ceiling seems to be falling in.
In my pre-con meetings, I loved going around to each team member (with a small gift, of course)—whether it be banquets, support staff, DMC, hotel, etc., and expressing to them how important they are, and how much I appreciate their contribution to the event.
A defining moment was when I led an incentive trip where we integrated a give-back component, partnering with the local community. Seeing attendees connect on a human level and knowing that our work directly benefited families reminded me why I do what I do. Empowerment isn’t just about individuals—it’s about uplifting entire communities and sending folks home with an experience that will continue that meaningful ripple effect.
How do you see the events community evolving?
When I first started doing roadshows, I noticed that audiences often seemed disengaged during presentations. So, l suggested to the speaker that he start the meeting by tossing candy to the crowd and asking a question. Immediately, everyone was engaged. For 25 years, I’ve been proud to create experiences that truly connect people. I once told a client, “It’s not about what you are selling, but who you are connecting with.” People do business with those they enjoy and trust. If they can’t bring you the business, they’ll refer you to someone who can.
The true value of events lies in creating meaningful moments that resonate on a personal level. I’ve always tried to create these experiences. Moments where people leave feeling they’ve made worthwhile connections, not just learned something new. In many ways, I believe the events community is finally catching up, moving toward meaningful travel, in-person meetings and gatherings designed to create experiences. We’re all craving genuine connection.
It’s no longer about the food. Well, it is, but it’s about fostering relationships that last and making a difference wherever we land. I’m hopeful that we’ll continue to prioritize these deeper connections in the future.
What could future generations of leaders learn from your journey?
I’d tell future leaders to say, “Yes!” Trust that what is coming your way is a gift and never underestimate the power of relationships.
Some of my best opportunities came because I took a chance and said “yes” to the person that I made a connection with. Whether it was diving headfirst into a role that I didn’t feel fully confident in or stepping into a leadership position before I had all the answers. I trusted the experience, the journey and the people I met along the way.
The path isn’t always about knowing every answer but rather being open to new possibilities and building the right relationships. Trust the journey, embrace those opportunities and always stay open to the connections that can shape your future.
Oh, and when the pressure feels overwhelming—don’t forget to dance. It’s my way of lifting the spirits of those around me and reminding myself that joy and resilience can thrive even in the most stressful moments.
Tracy Dayton-Musiol CMP, CGMP, protocol officer/senior planner, Naval Information Warfare Center, Atlantic
What are the three words that define your legacy?
Innovative. Inspiring. Authentic.
How have you empowered others?
Throughout my journey, I have empowered others by providing opportunities, mentorship and support. I have created platforms for individuals to share their ideas, develop their skills and connect with like-minded professionals. By fostering a culture of collaboration and inclusivity, I have helped others build confidence, grow their networks and achieve their goals. My goal has been to create a ripple effect of positive impact, inspiring others to pay it forward and make a difference in their own communities.
How do you see the events community evolving?
The events community is rapidly evolving, driven by technological advancements, changing attendee expectations and shifting societal values. I foresee a future where events become more immersive, interactive and experiential, with a focus on sustainability, diversity and social responsibility. The rise of virtual and hybrid events will continue, offering new opportunities for global connectivity and accessibility. As the industry adapts to these changes, I believe we will see a greater emphasis on creativity, innovation and community-building, leading to more meaningful and impactful experiences for attendees.
What could future generations of leaders learn from your journey?
Future generations of leaders can learn from my journey the importance of resilience, adaptability and staying true to one’s values. I have navigated challenges and setbacks, but remained committed to my vision and passions. I have also learned to prioritize relationships, build strong networks and empower others to achieve collective success. My story demonstrates that leadership is not just about achieving personal goals, but about creating a positive impact on others and leaving a lasting legacy. I hope that my journey will inspire future leaders to be bold, take risks and strive to make a difference in their own unique way.
Dana DePonzi-Haas CMP-HC, DES, senior event manager, Kaiser Permanente
What are the three words that define your legacy?
Adaptable. Creative. Collaborative
Adaptable: In the event world, change is the only constant. I pride myself on my ability to navigate these shifts with grace and efficiency, keeping clients informed and reassured every step of the way. My calm demeanor and creative problem-solving skills allow me to handle any unexpected situation, ensuring their vision is realized, regardless of the challenges.
Creative: I am passionate about creating unique and memorable event experiences that not only reflect the client’s brand but also push creative boundaries.
Collaborative: I believe in the power of collaboration and have cultivated strong relationships with clients, vendors and team members which has helped ensure seamless execution and cost-effectiveness for events.
How have you empowered others?
I’ve prioritized empowering others through delegation and trust. Providing clear expectations and resources, then stepping back and allowing individuals ownership of their work, encouraging creative problem-solving has been my approach. I also focus on mentorship, offering regular feedback and guidance to help team members develop their skills and advance their careers. Collaboration is essential, so I prioritize open communication and diverse perspectives. I love celebrating both individual and team successes, recognizing contributions and promoting a sense of accomplishment. My goal is to empower those around me to become confident, capable individuals who are passionate about creating exceptional experiences.
How do you see the events community evolving?
The events industry is experiencing a period of rapid and exciting transformation. We’re seeing a significant shift driven by technology, evolving attendee expectations, and a growing, crucial focus on sustainability. No longer are traditional methods sufficient. This means getting smart with data analytics to craft personalized experiences that resonate with individual attendees, moving beyond generic programming to offer tailored content and networking opportunities.
Mastering the complexities of hybrid event formats is also essential, seamlessly blending the in-person and virtual worlds to maximize reach and accessibility while offering engagement across different platforms. Prioritizing eco-friendly practices is not optional—it’s a necessity. From reducing waste and energy consumption to sourcing sustainable materials and minimizing our environmental footprint, we must operate with a heightened sense of responsibility.
The future of events hinges on our ability to create real, meaningful connections and unforgettable moments. It’s about crafting experiences that leave a lasting impression, strengthening a sense of community, and delivering exceptional value for attendees and stakeholders alike. This dynamic landscape presents both challenges and incredible opportunities, making it an exciting time to be a part of this ever-evolving industry.
What could future generations of leaders learn from your journey?
My journey offers future leaders valuable lessons in the power of empathetic leadership. Building strong teams through trust, open communication, and genuine care for individual growth is paramount. My experiences have consistently demonstrated that when team members feel valued and supported, they are more likely to be engaged, motivated, and contribute their best work.
This involves actively listening to their perspectives, understanding their individual strengths and weaknesses, and providing them with the resources they need to thrive. My career has been marked by constant change, and I’ve learned that adaptability and resilience are crucial for navigating uncertainty and turning challenges into opportunities for innovation and improvement. Staying ahead of industry trends, embracing new technologies, and seeking out new knowledge are critical for remaining relevant and competitive.
Perhaps most importantly, my journey underscores the enduring value of leading with integrity, passion, and a focus on creating positive impact. These principles transcend generations and serve as a compass for ethical and meaningful leadership. By prioritizing people, fostering growth, and embracing change, future leaders can build a legacy of success and make a lasting contribution to their organizations and the world.
Danielle Dickinson CMP, senior vice president, events, The Castle Group, Inc.
What are the three words that define your legacy?
Innovative. Empowering. Strategic.
How have you empowered others?
I empower my team by fostering a culture of independence, collaboration and continuous growth. Time is invested in mentoring and training to ensure each member has the tools, knowledge and confidence to take ownership of their projects. Creative problem-solving and decision-making are encouraged, allowing team members to develop their own leadership skills while knowing full support is available when needed.
I do my best to maintain an open, respectful environment where feedback and ideas are valued, and availability as a sounding board for guidance is a priority. By balancing autonomy with support, the team grows both professionally and personally, contributing to their long-term success and the overall strength of the organization.
How do you see the events community evolving?
As the events community continues to evolve, it’s essential to stay authentic to our purpose and values. The key to success will be balancing creativity with sustainability, aligning with the triple bottom line—people, planet and profit. We need to create immersive experiences that resonate deeply with attendees while ensuring flawless execution that upholds our industry’s standards.
As technology advances, embracing innovation without losing sight of the human connection that makes events truly impactful is key. Additionally, prioritizing inclusivity and accessibility will be vital in creating events that welcome and engage diverse audiences. By evolving with intention and staying grounded in our principles, we can shape a vibrant and responsible future for the events industry.
What could future generations of leaders learn from your journey?
Future leaders can learn from my journey the value of staying passionate and committed to continuous growth. It’s crucial to reflect on both successes and setbacks while also finding joy in the work we do. Keeping up with industry trends and honing logistical skills has allowed me to lead with confidence, but it’s the creativity and excitement that first drew me to this field.
It’s important to maintain that sense of wonder, even in the face of challenges. Resilience has been key in overcoming obstacles, and I’ve found that authentic relationships are the foundation of lasting success. I believe future leaders should stay true to their passion, balance vision with strategy and lead with integrity and grace.
Kimberly Findlay, account director, SDI Meetings & Incentives
What are the three words that define your legacy?
Compassion. Loyalty. Teamwork.
How have you empowered others?
I listen and learn, collaborating on projects and giving thoughtful consideration to others and their interests, ideas etc.
How do you see the events community evolving?
I am hopeful that events will continue to inspire and motivate travelers to take their careers to the next level, think outside the box, have new experiences and create lasting memories.
What could future generations of leaders learn from your journey?
Experience matters. Relationships matter.
Lori Fitzgerald, national sales manager, The Venetian
What are the three words that define your legacy?
Authentic. Passionate. Resilient.
How have you empowered others?
I pride myself on being a good listener. We should be listening to understand, not just respond. I take the opportunity to empower others very seriously. To strategize together is an incredible gift. As we all represent our personal brands and organizations, when one of us wins, we all win. Along with that, I believe titles and positions do not define our worth, and we should all feel empowered to be decision-makers.
Everyone is worthy of having a seat at the table. When we lift one another up, we can accomplish something truly incredible. I urge everyone in our industry to seek a mentor and be a mentor to others—we all have knowledge and ideas that can inspire wonderful things.
How do you see the events community evolving?
Our events community amazes me every day. It’s incredible to see how much it has evolved since I started 19 years ago. As we saw with the pandemic, people are craving connection and live events more than ever. This allowed us to redefine what it means to host an event and how we can highlight not only our clients’ events, but the destination and resort itself.
I share the belief that diversity and inclusion are increasingly crucial. It is essential to recognize that individuals have unique perspectives and preferences, which should be respected, especially when organizing events. I’ve seen incredible strides made for the neurodivergent community and think it will only get better with time and further collaboration. It’s important we consider everyone’s needs and how we can best accommodate them.
Events will only get more creative and advanced with the partnership of Artificial Intelligence (AI). AI is not a threat to us; if anything, it helps us expand what we’re able to do. Integrating AI into events is essential to being seen as a leader in our industry.
What could future generations of leaders learn from your journey?
Your personal brand and integrity should never waver. Staying true to ourselves does not go unnoticed, and that’s how we’re able to build authentic relationships with our clients and colleagues. Maintaining these connections throughout your professional journey is vital, not just in the sales industry but also in establishing a trustworthy reputation. When our clients and colleagues believe in us, we can be seen as experts in our field, which allows them to seek guidance not only in the good times but the hard times as well.
Jo Fostock CMP, DES, director of event technology, Xpodigital
What are the three words that define your legacy?
Innovative. Connector. Advocate. Pioneering event technology solutions, foster meaningful industry relationships and champion mentorship to uplift future leaders.
How have you empowered others?
Throughout my career, I have prioritized mentorship, education and advocacy to empower professionals in the meetings and events industry. As a leader in event technology and network solutions, I have shared knowledge through industry panels, committee leadership and direct mentorship of emerging professionals. I believe in lifting others as I climb, offering guidance to those seeking career growth, certifications and leadership roles.
Through my work with MPI, Visit Orlando, Experience Kissimmee and other industry organizations, I have fostered connections that help individuals and businesses thrive. Whether it’s helping a colleague navigate career transitions or equipping event planners with the tools they need for success, I take pride in creating opportunities for others to grow and lead.
How do you see the events community evolving?
The events industry is shifting towards a hybrid, tech-driven and experience-focused future. Attendees now expect seamless connectivity, interactive engagement and data-driven personalization. Sustainability is becoming a non-negotiable factor, with organizations prioritizing eco-friendly practices and DEI initiatives.
As technology advances, the role of event strategists will expand—integrating AI, real-time analytics and hybrid event solutions to create more inclusive, accessible and immersive experiences. However, at the heart of it all, human connection remains key. The most successful events will balance high-tech solutions with authentic, meaningful interactions that leave a lasting impact.
What could future generations of leaders learn from your journey?
Future leaders should embrace lifelong learning, adaptability and the power of relationships. My journey has taught me that success isn’t just about what you know—it’s about who you lift up along the way. Investing in people, whether through mentorship or collaboration, leads to long-term success. I have also learned the value of embracing change—from evolving technology to shifting industry trends, those who stay agile and innovative will lead the way.
Lastly, I would encourage future leaders to always advocate for themselves and their peers—whether it’s negotiating for their worth, seeking leadership opportunities or driving change in the industry. Passion, persistence and purpose will shape the next generation of trailblazers in the meetings and events world.
Kathie Giles CIS, CITP, HIMM, global director, Western Region, Teneo Hospitality Group
What are the three words that define your legacy?
Enduring. Influential. Impactful.
How have you empowered others?
I have empowered others by providing support, encouragement and the tools they need to succeed and grow, whether through mentorship, sharing knowledge or simply leading by example. I strive to uplift those around me and be available to answer any questions or concerns they may have, always. I believe in fostering confidence and creating an environment where everyone can curate their potential. My goal is and will always be to leave a lasting impact, ensuring those I’ve met and helped feel stronger, more relevant and ready to empower others in return.
How do you see the events community evolving?
I see the events community evolving into a more inclusive, innovative and experience-driven space. With advancements in technology, virtual and hybrid events are becoming more seamless, allowing for greater global accessibility and participation. Sustainability is also at the forefront, as is a growing emphasis on meaningful engagement and fostering deeper connections amongst attendees rather than passive participation—growing together.
What could future generations of leaders learn from your journey?
Through challenges and successes, I have embraced change. Change will always come—we have to accept it and grow with it. My hope is to always inspire others to take risks, push boundaries, be transparent and be honest. Most importantly, I want future generations to understand that true success lies in the legacy we leave behind—the people we empower and the communities we empower.
Katie Goyette, vice president of event sales, TC Restaurant Group
What are the three words that define your legacy?
Fancy. Fun. Unforgettable. I like to embody positivity and an effervescent event sales experience!
How have you empowered others?
I am the president of Music City NACE Nashville and focus on empowering everyone to think bigger! We are always encouraging our members to collaborate with neighboring businesses and push the thresholds of creativity to uplevel sales!
How do you see the events community evolving?
I am so excited with the trajectory of the events community, especially in Nashville. We are hosting mega-sized events for groups of over 5,000 guests and offering them an unforgettable buyout of the city. It is fun and exciting to be able to partner with neighboring businesses where everyone wins!
What could future generations of leaders learn from your journey?
Thinking bigger can change your life. I have been with our company for over 10 years and always dreamed of hosting events with budgets of over $1 million. We have continued to expand our restaurant portfolio and now regularly sell events of this magnitude. Don’t let anyone dim your sparkle or your vision! The world is filled with limitless opportunities for the taking…Go take them!
Jessica Jacobs CPCE, area account executive, Marcus Hotels & Resorts
What are the three words that define your legacy?
Authentic. Dedicated. Engaging.
I build genuine connections, work tirelessly to create memorable experiences and bring energy to every interaction.
How have you empowered others?
I empower others by fostering genuine connections, providing support and creating opportunities for growth. In my work, I prioritize collaboration, ensuring clients and colleagues feel valued and heard. I take pride in mentoring others, sharing insights and offering guidance to help them succeed.
I advocate for inclusivity in the meetings industry, working with diverse organizations to create spaces where all voices are represented. By bringing people together in meaningful ways, I help elevate their missions and amplify their impact.
Additionally, I lead by example—demonstrating dedication, hard work and a positive attitude. Whether mentoring a colleague, helping a client navigate challenges or uplifting a team, I strive to inspire confidence and success in those around me.
How do you see the events community evolving?
The events community is evolving to be more intentional, inclusive and experiential. Attendees seek deeper connections and meaningful interactions, making authenticity more important than ever. Personalization, from curated experiences to thoughtful engagement, will continue to shape the industry.
Technology is also transforming events, with hybrid and AI-driven solutions enhancing accessibility and efficiency. However, face-to-face interactions remain invaluable, reinforcing the need for dynamic, immersive experiences that go beyond traditional formats.
Sustainability and social responsibility are becoming industry standards, with planners prioritizing eco-friendly practices and community impact. Diversity and inclusivity are also at the forefront, ensuring events reflect and celebrate a wide range of perspectives.
What could future generations of leaders learn from your journey?
Future generations of leaders can learn the power of authenticity, relationships and resilience from my journey. Success isn’t just about strategy—it’s about building genuine connections, staying true to your values and showing up for others.
I’ve learned that hard work opens doors, but trust and collaboration create lasting impact. Investing in people—clients, colleagues and industry partners—leads to opportunities that go beyond business. Leading with kindness and integrity fosters stronger teams and more meaningful outcomes.
Adaptability is also key. The industry is constantly evolving, and embracing change with curiosity rather than fear leads to growth. Challenges will come, but resilience, creativity and a willingness to learn will turn them into opportunities.
Above all, leadership is about lifting others up. By mentoring, advocating for inclusivity and creating space for new voices, we ensure a stronger future for the events community.
Jackie Kavcak, director of sales, meetings & conventions, US, Destination Vancouver
What are the three words that define your legacy?
Commitment. Generosity. Uplifting.
Commitment: Committed to excellence in the work I do, to the development and growth of others and always looks at challenges as opportunities for growth and learning.
Generosity: Of spirit and time. Collaborative in all that I do.
Uplifting: Celebrates and supports others to take risks, do their best work and to shine.
How have you empowered others?
I lead by example and am not afraid to be vulnerable. I am an authentic leader who doesn’t hesitate to show my true self. I celebrate our differences and the power of diverse perspectives.
Empowering others involves creating an environment where individuals feel valued and that they are making meaningful contributions. Throughout my career journey, I have been blessed with great mentors, and I am dedicated to returning the gift of time, support, and encouragement to grow the talent of our next generations.
I strive to be transparent with colleagues and build trust. I encourage them to take charge of their work and, when challenges arise, to find teachable moments to help them grow their skills and confidence. Engaging actively with others’ ideas and concerns demonstrates respect and validation. When people feel heard and empowered, they are more likely to contribute and take initiative.
Encouraging continuous learning and providing opportunities for professional growth enables individuals to enhance their competencies and feel more empowered in their roles. As their biggest champion, I continually recognize and celebrate achievements by acknowledging individual accomplishments.
How do you see the events community evolving?
AI, technology integration and data-driven decision-making are all reshaping events. The power of technology is changing how we engage at a live event, and AI and data capture are allowing for richer and more personalized experiences.
Being welcoming—from cities to events, welcoming everyone who has worked hard in their fields deserves to be represented and feel they belong. This is done by prioritizing diverse speaker lineups, accessible venues and programming that reflects various voices and perspectives.
Experiential & Immersive Events—GenNow seeks more than just content; they want meaningful, interactive, and immersive experiences. We can effectively learn anything online, but nothing can replace the power of face-to-face connections and experiences.
Flexible & Agile Planning—Given global uncertainties, meeting professionals are adopting more adaptable strategies, such as shorter booking windows, contingency plans, and flexible contracts, to navigate changing circumstances.
Community-Centric Approach—Events are shifting from one-time gatherings to year-round engagement. Associations and brands are leveraging digital platforms to foster ongoing conversations and build stronger communities between events.
What could future generations of leaders learn from your journey?
I have been fortunate to be involved in a global industry that has brought me joy (some tears), laughter, lifelong friendships, more memorable moments than I can count, and challenges to learn, grow, and give back.
Mentorship—Honor those who paved the way for you by guiding emerging leaders through active listening, encouragement, and mentorship. Ensure you consistently treat others how you wish to be treated—with kindness, empathy, and grace.
Resilience—There are going to be difficult times. You are going to go through stressful and life-defining personal challenges, or the business climate is going to change dramatically. I have leaned into working collaboratively, leaning on each other and focusing on the positive during the hard times. The relationships I have fostered and the trust I have built have allowed me to survive, thrive, and ensure those around me are also poised for success.
Authenticity—I have learned to be more confident and to show my authentic self. I endeavor to be consistent in my personal and professional life and live up to my values. I have struggled with ADHD my entire adult life, making me often appear impulsive and disorganized. By embracing my abilities and reframing my tendencies, I focus on being a positive role model who demonstrates positive energy, enthusiasm, and a bit of sassiness.
Give Back—I am passionate about the power of events to positively impact the destinations they meet in. I am a champion of giving back to the community and have spearheaded a culture of giving at Destination Vancouver. We now make donations to incredible organizations in our city on behalf of organizations rather than providing gifts to our clients.
Erin Lester CMP, senior sales manager, Fort Myers, Islands, Beaches and Neighborhoods
What are the three words that define your legacy?
Innovative. Authentic. Memorable.
How have you empowered others?
To empower others, I first make it a point to understand what motivates them individually and what their long-term goals are. I believe that personal recognition plays a significant role, so I focus on acknowledging their achievements and offering praise, as it can truly boost morale.
However, I also recognize that each person is unique, and some may require different kinds of support to feel empowered. For example, a mentor of mine has been instrumental in pushing me beyond my comfort zone by encouraging me to take on public speaking roles, despite my initial discomfort. This experience has taught me to embrace challenges and has helped me recognize and overcome my self-imposed limitations. I aim to create a similar environment for others, helping them realize their potential by guiding them toward growth opportunities and encouraging them to take bold steps, even when it feels intimidating.
How do you see the events community evolving?
The events community is evolving, especially with the integration of AI in meetings. I see AI playing a huge role in personalizing, streamlining and elevating the event experience. It’s easy to think that AI is going to replace the human connection and creativity in events, however, I see it acting more as a “free” personal assistant helping streamline processes and analyze data (along with its other capabilities) – allowing meeting planners to focus on crafting meaningful, engaging experiences. I’m excited for the future of meetings, especially with the continuous advancements in technology.
What could future generations of leaders learn from your journey?
I would encourage future generations of leaders to remember that the most meaningful achievements often come with challenges. My journey has taught me the importance of resilience—never giving up on your goals, even when the path isn’t easy. Patience and persistence are powerful tools that can help you reach your destination, no matter how difficult the journey may seem.
I also believe that true growth comes from a continuous commitment to learning on a professional, personal, or emotional level. As leaders, it’s essential to embrace a mindset of constant development, as this enables us to adapt, innovate, and lead with greater wisdom.
Jennifer Little CMP, CPCE, conference operations manager, Viticus
What are the three words that define your legacy?
Encouraging. Passion. Communication.
How have you empowered others?
I believe I have empowered others by fostering a supportive and inclusive environment where my team feels heard, valued and encouraged to grow. My leadership style of acting as a mentor and advocate has given my team the confidence to take on challenges, develop their skills and advance in their careers.
How do you see the events community evolving?
Technology with AI and immersive technologies like AR/VR will play a bigger role in enhancing engagement and personalization. Sustainability with increasing focus on sustainable event planning, with more stakeholders seeking events that align with responsible business practices with social impact. And with shifting workforce dynamics, remote work and flexible schedules are reshaping how event professionals work.
What could future generations of leaders learn from your journey?
Having transitioned from hotel catering and conference management to becoming the meeting planner/client, I’ve learned success comes from embracing change, continuously learning and staying flexible in the face of challenges. The ability to pivot while staying focused on the ultimate goal is what sets great leaders apart. Never lose sight of the purpose behind the work, creating impactful experiences that bring people together in meaningful ways.
Tracy Mullendore, senior executive producer, LEO Events
What are the three words that define your legacy?
Positive. Dependable. Grateful.
How have you empowered others?
One of my favorite quotes is from Maya Angelou: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
This quote reflects my commitment to creating an environment where people feel seen, valued, and know that their work is appreciated. I have found that a simple “thank you” has the power to make a real difference–not just in someone’s day, but also in how they show up in the world. By regularly acknowledging the efforts and contributions of those on the team, I believe I can inspire people to bring their best selves to the table, feel valued, and have a greater sense of ownership in their work.
How do you see the events community evolving?
Technology will play an increasingly significant role in shaping the attendee experience. Elements like AI can greatly enhance how events are designed and executed, making them more engaging and interactive for audiences. Technology can open up new possibilities for connection and engagement, ensuring events feel more dynamic and tailored to attendees’ needs.
What could future generations of leaders learn from your journey?
Having a learning mindset has been a cornerstone of my journey in the events world. I believe it’s essential to always ask questions, stay curious, and seek new perspectives. That continuous growth is what keeps the work exciting, fresh, and rewarding for me.
Another valuable lesson I’ve learned is to expect the unexpected. No matter how much planning goes into an event, challenges will arise. In those moments, staying positive, focusing on solutions, and leaning on a trusted team makes all the difference. Challenges are inevitable, but how you respond to them can not only shape your growth but also set an example for others to follow.
Heather Nutter CMM, senior manager, conference & events, Commonwealth Financial Network
What are the three words that define your legacy?
Resilient Leader, Mentor, Driven
How have you empowered others?
I have always aimed to lead by example as a dedicated, career-driven professional who believes in working hard and playing hard. I strive to empower my team by building their confidence and skills in a fast-paced, ever-evolving industry. I encourage them to push boundaries, take risks, and challenge their creativity while staying true to their authentic selves. They are incredibly smart and talented, and I am constantly seeking ways to support their growth by sharing my experiences and network.
How do you see the events community evolving?
We are fortunate to see live, in-person events return to pre-pandemic levels, reaffirming the unparalleled value of face-to-face connections. There is a strong emphasis on sustainability in events, scalability without compromising experience, and innovation through technological advancements all of which I see supporting the evolution of future events.
What could future generations of leaders learn from your journey?
Never give up on your journey, no matter where the path may lead. As a former actress who pounded the streets of NYC, audition after audition, I never questioned my worth—I trusted that success was about being prepared for the right moment. Though my journey ultimately led me down a different path, one for which I am endlessly grateful, I hope future generations will break barriers, embrace challenges, and surround themselves with inspiring, supportive people. The road may be unpredictable, but resilience, passion, and perseverance will always open doors – and take time to enjoy the ride!
Kristina Ovies, director of national accounts, Visit Spokane
What are the three words that define your legacy?
Humility. Determination. Personality.
I want people to look back at working with me and feel that I was always authentic—bringing my true personality to every interaction, staying grounded in who I am, and honoring where I come from. I hope they remember my determination—not just in pushing forward and finding solutions, but in showing up consistently and making a meaningful impact.
More than anything, I want my legacy to be felt in the relationships I’ve built and the way I made people feel—that I showed up genuinely, passionately, and with purpose. Not just to do the work, but to connect, uplift, and leave things better than I found them. Above all, I hope my legacy reflects my gratitude—for the people I’ve worked with, the doors that have been opened for me, and the lessons I’ve learned along the way.
How have you empowered others?
I feel that empowerment is all about how you show up for others. In my role at Visit Spokane, that means showing up for meeting planners, partners, and colleagues—helping them see the value they bring and the impact they can make. I try to be intentional about reminding people of their strength, kindness, and contributions—not just to the work we do every day, but to this industry and beyond. So often, we’re the last ones to recognize our own potential. Sometimes, all it takes is someone to see what’s already there and remind us of what we’re capable of.
Empowerment isn’t always a big, life-changing moment. It’s in the small things—the quiet encouragement, the grace, the recognition of potential, and the belief in someone before they believe in themselves. That’s why I love what I do—because I get to showcase Spokane as a destination where people can thrive, connect, and create something meaningful. And sometimes, that belief is all it takes to change how someone sees themselves—and from there, who knows what’s possible? So many people have done that for me, and if I’ve ever been that person for someone else, even just once, then I’d say that’s a life’s purpose pretty well served.
How do you see the events community evolving?
The events community is evolving in ways that are more intentional, experiential, and connected than ever before. It’s no longer just about logistics and programming—it’s about creating moments that feel personal and meaningful. Attendees want more than just a seat in a session; they want to be part of something, to engage, to feel seen. I see the industry leaning into hyper-personalization, integrating technology in ways that enhance rather than replace human connection, and prioritizing inclusivity—not just in who is in the room, but in how experiences are designed.
Sustainability is no longer a ‘nice to have,’ and wellness is becoming a core part of event planning, not just an add-on. That’s why destinations like Spokane are thriving—it’s a city that balances innovation with authenticity. It’s walkable, welcoming, and filled with experiences that make events feel immersive and personal. More than anything, I think we’re moving toward a future where events aren’t just gatherings, but catalysts for deeper relationships, lasting impact, and shared experiences that truly matter. And Spokane is the kind of destination that makes that possible.
What could future generations of leaders learn from your journey?
If there’s anything future generations of leaders can learn from my journey in sales—and in life—it’s that success isn’t just about the numbers, the deals, or the wins. As cliché as it sounds, it’s about the people. Relationships matter most. Taking the time to truly listen, to understand what people need—not just what they say they need—is what sets great leaders apart.
“People don’t care how much you know until they know how much you care.”
Humility goes a long way. No matter how much experience you gain, there’s always something to learn from the people around you. The best leaders—and the best salespeople—never stop asking questions, never stop growing, and never assume they’re the smartest person in the room. I’ve been fortunate to learn from incredible leaders like Ruth Fitzgerald, Visit Spokane’s VP of Sales, whose guidance has reinforced that leadership isn’t about a title—it’s about how intentional you are. She leads with both strength and heart, proving that the best leaders create space for others to thrive.
And if there’s one thing I’ve learned that I hope others take with them, it’s this: bring your whole self to the table—no matter how bold, awkward, or different you may feel. Personality isn’t a weakness, and authenticity isn’t a risk—it’s your greatest asset. People remember how you made them feel, how you showed up, and how you treated them. Sales, leadership, and life are all built on trust, and trust starts with being real.
Lauren Platia, senior manager, event marketing, Appian
What are the three words that define your legacy?
Inquisitive. Adaptable. Tenacious
How have you empowered others?
I grew up in a military family who instilled the value of the “open door policy” to my sister and me. No matter where we lived, if a friend was in town and wanted a meal with friends or a place to stay, they were welcome to stop by. This created a sense of community, that no matter where you were in the world, you could find a friendly face. I have carried that mentality throughout my career, reframing it to the work place. I empower others by being an open book, always available to chat, answer questions or provide assistance any way I can. Another way I empower others is by always asking & encouraging to ask the “why” and opening a dialogue of discussion. It can take a new set of eyes to show a lack of process, and many times the answer is “this is how it’s always done.” Showing others that they can provide value by using their voice to suggest a slight change is a great lesson to instill.
How do you see the events community evolving?
The events community has been instrumental in ensuring that you take care of yourself outside of work, and really has evolved to focus on their key players. Ensuring their teams are getting enough support, downtime, and the ability to clear their heads only improves the experiences they can create—because they are bringing their best selves to the workplace.
Whether it’s the focus of extending after a conference for a leisure trip, or ensuring you are making time to recharge during the program—I think the events community is really pushing the importance of self care. This can also be seen at conferences–with an influx of wellness rooms, quiet areas, and even the ability to bring infants to a trade show floor (as seen in the IMEX Frankfurt FAQ for this year). They are investing in their professionals more than other industries and it shows!
What could future generations of leaders learn from your journey?
Future generations looking at my journey will see that no path in the events industry follows a single formula. Each day presents new opportunities to step up, explore and embrace fresh challenges—this is what makes our industry one of a kind. My journey began in sales, collaborating with hospitality professionals in need of event management software solutions.
Over time, it evolved into overseeing conferences with over up to 4,000 attendees, managing sponsorship programs and curating engaging content for many different audiences. With every event we plan, we have the ability to grow, adapt and strive to create unforgettable experiences. Mistakes will happen, and lessons will be learned; This is part of the adventure! This career also opens the door to lifelong friends and mentors—people who stand beside you through long hours, budget cuts and the challenge of meeting every stakeholder’s expectations.
Whether it is a hotel sales rep, your CSM during an event, a production or expo partner – the relationships you create & lessons you learn are your legacy.. What other career gives you someone to call for a cup of coffee in major cities worldwide? We are lucky to be a part of the event planning ecosystem.
Ksenija Polla CMP, CICE, director of international development, Talley Management Group
What are the three words that define your legacy?
Empathy. Empower. Enable.
How have you empowered others?
For nearly three decades, I have poured my heart and soul into building—building knowledge, communities and connections. My greatest joy has been empowering the next generation, embracing first-timers and creating spaces where people feel seen, valued and supported. Whether mentoring emerging professionals, fostering inclusive conversations or championing innovative ideas, I believe in lifting others so they, too, can thrive.
Through my work in international development, association management and global meetings, I have enabled organizations and individuals to expand their reach, navigate change and create lasting impact. I have advocated for gender equality, sustainability and human-centric leadership—ensuring that our industry not only grows but does so with purpose and integrity. Empathy is my foundation, empowerment is my mission and enabling others to succeed is my legacy. I have cherished every moment of this journey and will continue to champion those who shape the future of our industry.
How do you see the events community evolving?
I truly hope—and will do my part to ensure—that our events community continues to evolve. The sheer talent, creativity and resilience in this industry make my heart swell. During the pandemic, we witnessed incredible innovation emerge from our community, proving our ability to adapt and push boundaries. Even now, new ideas, formats and technologies are reshaping how we connect and engage, and I absolutely love testing, experimenting and exploring what’s next.
That said, I also see resistance—hesitation to embrace change, pushback against new ways of thinking. But I believe in the power of innovation and in those who are willing to challenge the status quo. Our industry thrives when we remain open to fresh perspectives, new voices and bold ideas. If we continue to empower one another, foster inclusivity and embrace the evolving needs of audiences and stakeholders, the future of events will be more dynamic, impactful and human-centered than ever before. I am committed to championing that future.
What could future generations of leaders learn from your journey?
To the future generation of leaders—be brave, be bold and be adventurous. Take risks, embrace the unknown and don’t be afraid to fail. In fact, you will likely learn more from failure than from success. Nothing is perfect, and you don’t have to be either. Give yourself permission to grow, adapt and evolve. Prioritize what truly matters. Give yourself the gift of sleep, the gift of balance between life and work.
Burnout doesn’t make you stronger—sustainability in your career does. Surround yourself with people who uplift and challenge you, and never stop learning. Most importantly, fight for what you believe in. Whether it’s inclusion, innovation or integrity, your voice matters. The events industry thrives on connection, on the courage to try new things and on those who dare to shape the future. So step forward, make an impact and always lead with heart.
Carly Raines, account manager, sourcing, NHS Global Events
What are the three words that define your legacy?
Impact. Contribution. Education.
How have you empowered others?
Through mentorship and training, I’ve been able to educate peers and employees so they are empowered to complete tasks or make decisions on their own.
How do you see the events community evolving?
As priorities among audiences shift, I see the events community evolving to align with these. We already see it happening with an increase in mocktails, custom experiences, increased sustainability, etc.
What could future generations of leaders learn from your journey?
A career is not linear, and the more experiences and situations you are exposed to, the more you learn and grow into a knowledgeable and experienced leader. Also, don’t be afraid to ask questions or lean on others for help—that’s how progress happens!
Gabriela Rojo, director of sales, Silverado Resort
What are the three words that define your legacy?
Authentic. Purposeful. Resilient.
How have you empowered others?
I empower others by leading with courage, authenticity and compassion. Inspiring those around me to believe in their own potential. I uplift others by offering guidance, encouragement and a sense of purpose, helping others see beyond their limitations. I am uncompromising about fostering an environment where individuals feel valued, capable and supported. I believe I inspire my teams to do the same. This has created a ripple effect throughout my career that has motivated me to grow in my leadership and fuse a legacy of strength and possibility.
How do you see the events community evolving?
The events community is essential for bringing people together—creating spaces for meaningful dialogue, collaboration and shared purpose. More importantly, events and meetings perpetuate innovation, inspiration and inclusivity, all of which serve as catalysts for growth, helping us navigate an ever-changing world together. I truly believe that human connection is inherent and at the core of everything we do. As we move forward, I believe the events community will continue to evolve by focusing on creating immersive, impactful experiences that not only aim to inform but also inspire action.
What could future generations of leaders learn from your journey?
My journey began at 18 years old as a front desk receptionist at a small hotel and evolved through various roles and moves across the country. My determination and courage were always at the forefront, driving me to push beyond my comfort zone and take on roles that, despite that little voice in my head telling me I wasn’t ready, I embraced with confidence and resilience. Each step in my path provided valuable lessons and insights.
I learned to trust my instincts and remain resilient in the face of adversity. I’ve honed my ability to solve problems and approach obstacles with creative solutions. Still, what truly motivates me is the power of meaningful connections. Building authentic relationships with people has been central to my growth, both personally and professionally.
One of the core values I carry with me is the deep desire to leave every place and every person better than I found them. Every morning, I wake up excited about the opportunity to make a difference, knowing that each interaction can spark positive change. In the end, leadership is about lifting others up, creating lasting bonds and leaving an enduring, positive impact on the communities and organizations we serve.
Romanita Ross CMP, planner, McDonald’s Corporation
What are the three words that define your legacy?
Leadership. Innovation. Excellence.
How have you empowered others?
In my role as a meeting planner, I have empowered others by fostering a culture of collaboration and continuous learning. I actively share my expertise and insights through mentoring and training sessions, ensuring that my team is well-equipped with the latest industry trends and best practices. By encouraging open communication and idea-sharing, I create an inclusive environment where everyone feels valued and heard.
I also prioritize professional development by providing access to relevant workshops, certifications and networking opportunities. This not only enhances individual skills but also strengthens our collective capabilities. Additionally, I delegate responsibilities and trust my team to take ownership of their tasks, which boosts their confidence and fosters a sense of accountability.
Through these efforts, I have seen my colleagues grow into more competent and confident professionals, capable of delivering exceptional results. By empowering others, I contribute to a more dynamic and innovative meeting planning sector, where everyone has the opportunity to thrive and succeed.
How do you see the events community evolving?
The meeting planning community is experiencing a profound transformation driven by technological advancements, sustainability and inclusivity. Virtual and hybrid events have become standard practice, allowing planners to reach broader audiences and provide flexible participation options. This shift has led to the integration of advanced digital tools and platforms that enhance attendee engagement and streamline event management.
Sustainability is a primary focus, with planners adopting eco-friendly practices such as waste reduction, local sourcing and selecting venues with green certifications. This emphasis on sustainability reflects a broader commitment to environmental responsibility and meets the increasing demand for greener events.
The community is also exploring diverse and unconventional destinations, offering unique experiences and promoting lesser-known regions. This trend helps distribute tourism more evenly and supports local economies.
Inclusivity remains a key area of evolution, with planners ensuring events are accessible and welcoming to all. This includes accommodating diverse dietary needs, providing multilingual support and creating inclusive environments that respect and celebrate diversity.
Overall, the meeting planning community in 2025 is defined by its adaptability, innovation and dedication to creating meaningful, sustainable and inclusive events that cater to the evolving needs of a global audience.
What could future generations of leaders learn from your journey?
The importance of adaptability cannot be overstated. The landscape of event planning is constantly evolving, and being able to pivot and embrace new technologies, trends and challenges is crucial for success. My experience with the rise of virtual and hybrid events has taught me that flexibility and a willingness to innovate are key to staying relevant and effective.
Another important lesson is the value of sustainability. Throughout my career, I have seen the growing importance of eco-friendly practices and the positive impact they have on both the environment and the perception of events. Future leaders should prioritize sustainability in their planning processes, from reducing waste to choosing green-certified venues, to meet the increasing demand for responsible event management.
Inclusivity is also a critical aspect of my journey. Ensuring that events are accessible and welcoming to all participants, regardless of their background or needs, has been a cornerstone of my approach. Future leaders should strive to create inclusive environments that celebrate diversity and provide equal opportunities for all attendees.
Ultimately, my journey underscores the importance of continuous learning, collaboration and a commitment to excellence. By embracing these principles, future generations of leaders can build a thriving, innovative and inclusive meeting planner community.
Kelly Campbell Smolen, executive director of sales, AREA15
What are the three words that define your legacy?
Perseverance. Empowerment. Integrity.
I want to be remembered as someone who lived with perseverance, empowerment, and integrity—giving my all in everything I do. My journey, from moving to Las Vegas on my own, building a thriving career and growing a beautiful family, has been fueled by resilience and an unwavering belief in myself.
As a mother, friend and leader, I strive to uplift and advocate for others, follow through and inspire those around me to step into their full potential. I believe in trusting your gut, living with openness and a strong sense of doing what’s right. I have lived the motto that life begins at the end of your comfort zone and the standard you set is the standard that will be, so keep it high. I hope to leave behind a legacy of strength, kindness and a willingness to take bold leaps toward your version of success.
How have you empowered others?
As a leader and hospitality mentor, I set a path with purpose and champion the voices and needs of those around me, ensuring they have the support and resources to grow. I’ve encouraged my team, student mentees and peers by recognizing their strengths, advocating for their opportunities and helping them reach their own measures of success. I prioritize openness and transparency allowing anyone to feel safe and confident to share their ideas and take risks, which enables them to be their authentic selves and contribute freely.
By leading through example, others can believe in themselves and take bold steps in their own lives. Whether in my personal or professional life, I give my energy and heart to make people feel seen, heard and valued. This gives them the strength to face challenges and push their own boundaries. Empowering others is not just about leadership; it’s about creating opportunities, building confidence and helping people unlock their full potential.
How do you see the events community evolving?
The events community is evolving rapidly, embracing bold creativity, immersive and experiential experiences and cutting-edge technology. Clients and attendees now seek more than just an event—they crave fully integrated, turn-key experiences that are seamless, intentional and emotionally impactful. The future of events lies in pushing creative boundaries, incorporating emerging technologies like AI and augmented reality, while still fostering deeper physical engagement through personalized, experiential design and performance or activity.
At venues like ours at AREA15, the focus is on crafting visually stunning and transformational events that leave lasting impressions. We invite you to be a participant, not just a spectator. As the events industry continues to evolve, the opportunities to redefine events are limitless—creating experiences that are journeys, allow innovation, creativity, evoking emotion and connection, and unforgettable impact for guests.
What could future generations of leaders learn from your journey?
As I reflect on my journey, my continued learnings are that leadership is not just about individual accomplishments; it’s about perseverance, taking risks, and embracing opportunity, even when the path is uncertain. Then, applying those experiences into action. Moving to Las Vegas alone and building my career from the ground up taught me that stepping outside of your comfort zone is where real growth happens. You can’t be afraid to fail if your whole heart is invested. But I didn’t learn these lessons alone. I’ve had mentors, colleagues, family and friends who have supported and challenged me, and for that, I am deeply grateful.
I advise seeking out multiple leaders to mirror qualities from and build on those to see what fits for yourself. You must join the community you’re in. If that’s hospitality, join the local or national associations and be engaged in your industry. Leadership is about showing up, doing the work, maintaining integrity, and lifting others as you rise. I hope my journey inspires future leaders to take risks, lean into the community you choose, know that success isn’t just achievements, but by the impact you create, the people you uplift and the lasting legacy you build.
Lizzy Styles, senior director of creative strategy & event design, Hosts Global
What are the three words that define your legacy?
Curious. Steadfast. Compassionate.
How have you empowered others?
Empowering others starts with trust. I believe that when you hire great people, you should give them the space and confidence to thrive. I provide my team with opportunities to grow, take ownership, and push creative boundaries, knowing that true innovation comes from collaboration and freedom.
I am strategic in hiring individuals whose strengths complement each other, and once they’re part of the team, I trust them completely. I encourage them to take on challenges, make decisions, and explore new ideas while always being there to support and cheer them on. My role is not to have all the answers but to create an environment where they feel safe to experiment, learn, and succeed.
I also believe in continuous improvement—not just for myself, but for the department as a whole. I encourage my team to speak up, share ideas, and even lead new projects that enhance how we work. Their insights are invaluable, and by fostering a culture where feedback and innovation are welcomed, we grow together.
Empowerment isn’t just about giving responsibility—it’s about believing in people, encouraging them to lead, and celebrating their wins.
How do you see the events community evolving?
Looking ahead, AI will play a huge role in the future of events. It will allow us to work more efficiently, automate tasks, and elevate our creativity to new heights. Instead of replacing human ingenuity, AI will enhance our ability to bring bold, visionary ideas to life.
Another key evolution is personalization. Attendees now expect customized, immersive experiences that feel uniquely tailored to them. This shift challenges us to be more innovative and intentional in our designs, making events more impactful than ever.
The events community is filled with incredible talent, and I have no doubt that our future is bright. As we embrace new technologies, refine our craft, and continue empowering one another, we will redefine what’s possible in this industry.
What could future generations of leaders learn from your journey?
Future generations of leaders can learn that true leadership isn’t about being the best—it’s about building the best team. I live by the motto of hiring people who are better than me, strategically choosing individuals who bring fresh perspectives and push the department to grow. Once they’re on board, I trust them, support them, and genuinely listen to them. A great leader doesn’t micromanage—they empower.
My broad background has also been a key to my journey. The more I understand different elements of events, the better designer and leader I become. A well-rounded knowledge base allows me to approach challenges with creativity and confidence.
Lastly, I believe leadership should be fun. We work hard, but we should also take time to enjoy what we create. When you foster a culture of passion, trust, and celebration, you don’t just build great events—you build an inspired team that thrives.
Robin Thompson, destination meetings manager, Business Events Victoria
What are the three words that define your legacy?
Service-oriented. Dedicated. Tenacious.
How have you empowered others?
By listening and acknowledging others, provide constructive feedback with kindness and respect. Give people the responsibility to make their own decisions and take ownership. Set an example by demonstrating a strong work ethic. Try not to overthink, i.e., cut your losses, learn from them and move on. Celebrate good ideas and wins.
How do you see the events community evolving?
Work faster, harder, smarter. Keep up with emerging technologies. AI gains momentum, taking over as an everyday tool in our lives. Experiential is to gain popularity in a competitive world of hotels, resorts and destinations. Strive to stand out in a crowded industry and stay memorable. Everyone is different, with more tailored experiences and choices. Relationships continue to matter; we are still human! Less is more in marketing; less script, less verbose. Time is precious. A continued concern for the environment translates to sustainability as being more important every day, reducing footprint. More hybrid work and hybrid events are to become the norm.
What could future generations of leaders learn from your journey?
Lessons I have learned: Aim for a balance in your work and personal life. You can have it all. Make smart decisions and work hard. Manage up, not down. Build a positive relationship and communicate with your manager by understanding their needs and expectations. Don’t get left behind. Learn new skills all the time. Be kind. Be respectful. Show empathy. Above all, have fun and keep a sense of humor!
Roberta Tisdul CMP, senior director of destination experience, Visit Indy
What are the three words that define your legacy?
Compassionate. Visionary. Welcoming.
How have you empowered others?
I empower my team through sponsorship by speaking their names in rooms they do not have access to and providing them opportunities to pursue their passion. I believe in fostering constructive conversations for mutual growth and providing encouragement. I maintain an open-door policy, ensuring accessibility and support while also offering guidance and resources. By trusting my team and avoiding micromanagement, I create an environment where they can confidently take ownership of their work and develop their potential.
How do you see the events community evolving?
In the hospitality industry, we’ve long embraced the Golden Rule—treating people the way we want to be treated. However, we are now moving toward the Platinum Rule—treating people the way they need to be treated to feel seen, heard and valued. True hospitality requires us to ask whether our events are genuinely welcoming and inclusive, recognizing that people experience and interact with the world in diverse ways.
I also see a significant shift in who will lead the future of our industry. While 85% of the event industry workforce is female, only about 18% hold executive leadership roles—a disparity that continues to astonish me. However, I believe we are on the brink of change as more women aspire to and attain leadership positions. As we continue to encourage and uplift one another, I am confident we will see these numbers shift. After all, empowered women empower women.
What could future generations of leaders learn from your journey?
Bring your authentic self to every situation and embrace opportunities, even in the face of fear and doubt. I have always challenged myself to “go for it,” even when self-doubt crept in or when I feared the unknown or not having all the answers. Surround yourself with people who uplift and encourage you to push past fear. Seek out professional mentors, sponsors and allies who will guide and support you along your journey. And, most importantly, recognize that Imposter Syndrome is a lie—you are already excelling!
Michela Valente, MBA, senior event manager, Fidelity Investments
What are the three words that define your legacy?
Energetic. Supportive. Adventurous.
How have you empowered others?
In both my personal and professional life, I aspire to create a sense of inclusivity and support. I promote my peers sharing their knowledge and experience with each other, as it fosters a culture of open communication and feedback, which ultimately leads to people feeling valued and a part of a team.
How do you see the events community evolving?
I see the event community evolving by embracing and integrating technology to provide more personalization and experience-based events.
What could future generations of leaders learn from your journey?
I knew from a young age that I always wanted to pursue a career in events in some capacity. I started out in advertising, then moved into sports marketing, and from there worked in pharmaceutical event planning for a number of years before making the jump to Fidelity. My best piece of advice to future generations is to never be afraid to make a bold move and to treat every connection you make as a new opportunity!
