Rob Adams, CEO & Partner, Bishop-McCann
What are the three words that define your legacy?
Purpose: My leadership is driven by a deep commitment to making an impact, whether through mentorship, diversity or education. Outside of leading Bishop-McCann, my work with MPI, Big Brothers Big Sisters and the Young Professionals Organization (YPO) reflects my dedication to purposeful leadership that transforms both industries and individuals.
Connection: I believe in the power of relationships. From my first introduction to MPI to my career-long emphasis on mentorship, collaboration and fostering inclusive communities, my legacy is one of bringing people together in meaningful ways.
Vision: Whether expanding MPI’s global reach, championing education with my team at Bishop-McCann or leading with adaptability, my forward-thinking leadership is about empowering others, challenging the status quo and driving long-term industry innovation.
How have you empowered others?
I have empowered others by fostering purpose-driven leadership, meaningful connections and a commitment to lifelong learning. Through my work with Bishop-McCann, MPI, the Young Professionals Organization (YPO) and Big Brothers Big Sisters, I have prioritized mentorship, ensuring that emerging professionals and industry leaders alike have access to guidance, support and opportunities for growth.
Throughout the industry, I have championed diversity, equity and inclusion, recognizing that diverse perspectives drive innovation. In my role as Chair of the International Board of Directors for MPI, I will work to ensure that education and professional development are accessible to all, regardless of geography or background.
I believe that true leadership is about creating environments where others feel empowered to find solutions, rather than simply providing answers. Whether through mentorship, collaboration or fostering global connections, my goal has always been to help others realize their potential, develop confidence and contribute meaningfully to their industries and communities.
Through these efforts, I have seen firsthand how empowering one person can create a ripple effect, strengthening not only individuals but entire organizations. I am committed to continuing this work—because when we support and uplift others, we collectively change the world.
How do you see the events community evolving?
The events community is evolving toward a more inclusive, technology-driven and purpose-focused industry. As global connectivity increases, diversity, equity and inclusion (DEI) initiatives are still essential, ensuring that events reflect and embrace a wider range of perspectives. This shift enhances innovation, engagement and impact across all sectors.
Technology continues to transform how we meet, with AI, virtual platforms and data-driven personalization redefining attendee experiences. Hybrid and digital elements will remain a key part of the industry, expanding reach and accessibility while complementing the power of face-to-face connections.
Education and professional development will also play a critical role in shaping the future of events. MPI Academy and similar initiatives will need to evolve to equip planners with skills in strategy, sustainability and experience design, ensuring they can adapt to shifting industry demands.
Most importantly, the purpose of events is shifting beyond logistics to fostering human connection, driving business impact and creating positive change. The industry’s ability to influence global conversations, shape thought leadership and bring people together in meaningful ways will define its future. Those who embrace innovation, inclusivity and education will lead the way forward.
What could future generations of leaders learn from your journey?
Future generations of leaders can learn that leadership is not about having all the answers—it’s about creating an environment where others feel empowered to find solutions. Throughout my journey, I have seen the power of mentorship, collaboration and purpose-driven leadership in shaping both individuals and industries.
One of the most valuable lessons I’ve learned is the importance of building strong, diverse relationships. Early in my career, I realized that true leadership isn’t about hierarchy; it’s about fostering connections, encouraging diverse perspectives and lifting others up. I’ve seen firsthand how investing in people creates a ripple effect of success.
Additionally, leadership requires adaptability and lifelong learning. The world and our industries are constantly evolving, and the best leaders remain open to change, seek different viewpoints and embrace challenges as opportunities for growth.
Most importantly, lead with purpose. Whether through education, mentorship or fostering inclusivity, your impact should extend beyond personal success to helping others rise and create lasting change in your community and industry.
Steve Bova CAE, executive director, FICP
What are the three words that define your legacy?
Loyal. Dependable. Trustworthy.
I am committed to FICP’s mission and consistently serving the best interests of the organization while also being accessible to members and hospitality partners.
How have you empowered others?
Empowering others starts with clearly defining roles and expectations. When people understand their responsibilities, they feel confident in making decisions and taking ownership of their work. Whether it’s staff or volunteers, clarity provides a strong foundation for success. Beyond structure, empowerment also comes from creating an environment where people feel safe to take risks.
I want my team to know that I support them, even when things don’t go as planned. Failure isn’t a setback—it’s an opportunity to learn and improve. No one should feel like they’re walking on eggshells or constantly looking over their shoulders. Instead, they should feel encouraged to experiment, take initiative and push boundaries. Fail fast, learn and grow!
Finally, sharing the big picture is essential. When people understand the organization’s broader goals, they can see how their contributions fit into the mission. This connection not only fosters a sense of purpose but also sparks creativity and innovation.
When individuals feel valued and inspired, they are more likely to step up, challenge themselves and grow in their careers. True empowerment happens when people feel supported, trusted and motivated to reach their full potential.
How do you see the events community evolving?
Now is an opportune time for meetings professionals to position themselves as experts and thought leaders within their companies and fully break away from the “party planner” image that has been associated with event planning.
There’s a reason why the tagline for Global Meetings Industry Day has been “Meetings Matter” for the past two years. Meetings are increasingly viewed as profit drivers and sources of competitive advantage rather than as cost centers for financial and insurance organizations. That was one of many positive takeaways from the summer 2024 edition of the FICP Pulse Survey. Let’s use that momentum.
Meetings professionals impact nearly every aspect of the business—from driving business growth and fostering employee engagement to bolstering brand visibility and supporting professional development. That all-encompassing impact is likely a contributing factor to why it is such a high-pressure, stressful experience.
While we acknowledge that planning is a stressful job, it is also a very important job that requires professional expertise, creativity, attention to detail and strategy. Together, we can flip the narrative and demonstrate our strategic value within our workplaces, especially to those in senior-level positions. As a result, we can elevate the stature of our profession. It’s an empowering time!
What could future generations of leaders learn from your journey?
Throughout my career, I’ve had the privilege of working alongside an all-female board of directors and an all-female staff, which has deepened my appreciation for the strengths, perspectives and leadership that women bring to every situation. One of the most valuable lessons I’ve learned is the importance of self-awareness—recognizing how your words, actions and behaviors impact those around you. Leadership isn’t just about having a voice; it’s about listening, learning and making space for others to thrive.
I have also learned that confidence comes from authenticity. The best leaders stay true to who they are but remain open to growth. Embrace individuality while fostering an environment where others feel valued and empowered.
Last, if you have an ego in this business, please leave it at the door. It is okay to show a little vulnerability. Sometimes it’s okay to be the underdog. The best outcomes happen when focusing on lifting each other up. If future generations can embrace these principles, they will not only find success but also help shape a more supportive and dynamic industry for all.
Ed Carey, chief sales officer, Discover Puerto Rico
What are the three words that define your legacy?
Transformation. Impact. Leadership.
How have you empowered others?
Throughout my career, I have empowered teams by fostering a culture of trust, accountability and innovation. At Discover Puerto Rico, I led the sales strategy that not only revitalized the island’s tourism industry but also created sustainable opportunities for professionals in the hospitality sector. I believe in mentorship, having developed high-performing teams that have gone on to lead in their own right.
By providing clear strategic direction, encouraging professional development and ensuring my teams have the necessary tools and autonomy, I have consistently elevated individuals and organizations. Empowerment, to me, is about equipping people with the confidence, knowledge and resources they need to exceed their potential.
How do you see the events community evolving?
The events community is becoming more data-driven, experiential and sustainable. Technology and analytics are reshaping how destinations engage with planners, offering deeper insights for personalization and ROI measurement. Sustainability is also becoming a priority, with events increasingly aligning with CSR goals, incorporating local culture and minimizing environmental impact. The growing demand for immersive, purpose-driven experiences will drive innovation in meeting design, requiring destinations and venues to be adaptable and forward-thinking.
What could future generations of leaders learn from your journey?
Resilience, adaptability and the power of strategic vision. Whether rebuilding Puerto Rico’s tourism industry post-crisis or leading transformational change in major hospitality brands, my success has come from staying focused on long-term goals while navigating short-term challenges. Future leaders should embrace data-driven decision-making, invest in their teams and remain open to innovation. Leadership is not about titles; it’s about creating impact.
Mark Catuogno CGSP, HMCC, MMP, director of global events, MC Event Consulting
What are the three words that define your legacy?
Impactful. Innovative. Empowering.
How have you empowered others?
I have empowered others by fostering opportunities for growth, providing mentorship and creating inclusive, impactful experiences. With over 10 years of experience in event management and marketing, I have led teams, mentored emerging professionals and supported nonprofit initiatives that uplift communities.
Through my leadership roles, I’ve guided volunteers, interns and industry peers, equipping them with the tools and confidence to succeed. Whether coaching a team member through complex event logistics, helping a nonprofit maximize its outreach or supporting a small business with strategic marketing, I prioritize collaboration and empowerment.
At Dream Factory of Brooklyn, I help lead dream-granting experiences for children facing critical and chronic illnesses, giving families hope and joy. In my professional career, I have also championed inclusive events that amplify underrepresented voices, ensuring everyone has a platform to share their stories.
By sharing knowledge, providing resources and fostering an environment where others can thrive, I have empowered individuals to take on new challenges, develop their skills and create meaningful impact in their work and communities.
How do you see the events community evolving?
The events community is evolving rapidly, driven by technological advancements, changing attendee expectations and an increased focus on safety and security. Hybrid and virtual components are now standard, offering greater accessibility and engagement. Data analytics and AI-driven personalization are enhancing attendee experiences, while sustainability initiatives are becoming a core part of event planning.
However, one of the most critical shifts is the heightened emphasis on event safety and security. With rising concerns over cybersecurity, physical threats and health risks, event organizers must implement comprehensive emergency action plans. This includes real-time threat monitoring, enhanced access control and clear crisis communication strategies. Collaboration with security professionals and local authorities is crucial to ensuring preparedness for various scenarios, from medical emergencies to extreme weather or security threats.
Attendees and stakeholders now expect transparency regarding safety protocols, making proactive communication a key factor in event success. Additionally, advancements in crowd management technology, such as AI-powered surveillance and biometric access control, are helping mitigate risks.
As the industry continues to evolve, balancing innovation with robust security measures will be essential in delivering seamless, safe and engaging event experiences. A proactive approach to emergency preparedness will define the future of successful event planning.
What could future generations of leaders learn from your journey?
Future generations of leaders can learn the power of adaptability, resilience and purpose-driven leadership from my journey. Success isn’t always a straight path—it’s shaped by challenges, pivots and continuous learning. I’ve navigated industries from corporate to nonprofit, always staying open to new opportunities and leveraging my experience to create impact.
One of the most valuable lessons I’ve learned is the importance of building relationships. Leadership isn’t just about strategy and execution; it’s about fostering connections, inspiring teams and empowering others to thrive. Collaboration and mentorship are key to long-term success.
Additionally, embracing innovation and technology has been crucial in staying ahead. Whether optimizing events with data-driven strategies or enhancing marketing with AI, staying curious and adaptable has allowed me to evolve with changing landscapes.
Most importantly, I’ve found that passion fuels perseverance. When your work aligns with a meaningful purpose, challenges become stepping stones rather than roadblocks. Leading with authenticity and a clear mission not only drives success but also creates lasting impact.
To future leaders: Stay adaptable, build strong relationships and lead with passion. Your journey will be uniquely yours—embrace every lesson along the way.
Santiago C. Corrada, president & CEO, Visit Tampa Bay
What are the three words that define your legacy?
Inclusive. Intentional. Impactful. My legacy should be one of true, inspired leadership; that every organization I had the privilege of leading was taken to new heights and left in a much better place than when I became a part of it.
How have you empowered others?
Throughout my career, I have prioritized creating opportunities, fostering inclusivity and amplifying the voices of those around me. As president and CEO of Visit Tampa Bay, I have led efforts to drive economic impact through tourism while ensuring diverse communities are represented and supported. By championing strategic partnerships, I’ve worked to uplift minority-owned businesses, expand career pathways in hospitality and promote equitable access to industry opportunities.
Beyond tourism, my leadership extends across various boards and initiatives, from the Hillsborough County Commission on Anti-Human Trafficking to the Tampa Bay African American Arts & Cultural Center. These roles allow me to advocate for meaningful change and invest in the future of our community.
My passion for mentorship and education—rooted in my background in Exceptional Student Education—guides my approach to leadership. Whether mentoring professionals, supporting cultural institutions or collaborating on workforce development, I believe true empowerment comes from equipping others with the tools and confidence to succeed.
By fostering a culture of inclusivity, innovation and service, I strive to leave a lasting impact that extends far beyond my tenure, ensuring the next generation of leaders has the foundation to thrive.
How do you see the events community evolving?
The events community is evolving into a more inclusive, experiential and tech-driven industry. Today’s attendees expect dynamic, immersive experiences that reflect their values—whether through sustainability efforts, accessibility initiatives or diverse representation in programming.
Inclusivity is at the forefront of this evolution. Events are no longer just about gathering people; they’re about fostering meaningful connections across cultures, industries and communities. As a leader involved in hospitality, tourism and economic development, I’ve seen firsthand how diverse perspectives create stronger, more impactful events.
Technology is also redefining engagement. Hybrid experiences, AI-powered personalization and real-time analytics allow for deeper connections with audiences before, during and after events. Attendees now expect seamless digital integration—from interactive apps to virtual networking opportunities.
Sustainability is another driving force, with eco-conscious planning becoming the industry standard. Reducing waste, prioritizing green venues and implementing ethical sourcing are not just trends but expectations.
Ultimately, the future of events is about purpose-driven experiences. Whether hosting major conventions or intimate meetings, the focus is shifting toward creating lasting impact—where every event is an opportunity to educate, inspire and connect.
What could future generations of leaders learn from your journey?
Future leaders can learn that success is built on service, adaptability and a commitment to uplifting others. My journey—from public service to leading Visit Tampa Bay—has reinforced the idea that true leadership isn’t about titles or accolades, but about impact.
One key lesson is the power of inclusivity. Whether in tourism, hospitality or community development, ensuring diverse voices have a seat at the table leads to stronger, more sustainable outcomes. The next generation of leaders must embrace collaboration, recognizing that innovation often comes from different perspectives working together.
Adaptability is another crucial takeaway. The landscape of business, events and economic development is constantly evolving. Leaders who embrace change, seek out learning opportunities and remain open to new ideas will find lasting success.
Finally, leadership is about service—both to your team and to your community. Investing in people, mentoring future professionals and using your platform to create opportunities for others will leave a legacy far greater than any single achievement. If future generations focus on purpose-driven leadership, they’ll not only succeed in their careers but also make a meaningful difference in the world around them.
Brad Dean, president, Explore St. Louis
What are the three words that define your legacy?
Collaboration. Integrity. Impact.
How have you empowered others?
At its core, leadership is about serving others—it should always be about “we,” not “me.” My greatest leadership success has come from helping others succeed, and that requires fostering a culture of trust where people feel valued, respected and supported. Whether mentoring emerging leaders, advocating for the strategic importance of meetings or ensuring that every voice is heard, my goal has always been to elevate those around me.
I champion opportunities for rising talent, encourage bold ideas, celebrate my teammates whether we win or lose and give my teams the freedom to take risks, because that’s where real innovation happens. I believe in leading by example, striving for excellence and creating space for others to step into their full potential. Seeing them grow and thrive is my greatest measure of success.
This perspective fuels my deep respect and admiration for professional meeting planners—they are the true architects of connection. Their ability to craft experiences that inspire, educate and bring people together is extraordinary. Leading a destination successfully entails understanding the needs of meeting professionals and embracing their priorities as our own. When we empower our teams to exceed the professional planner’s expectations, meetings become magical.
How do you see the events community evolving?
What a remarkable time to be in this industry! The meetings and events world is evolving rapidly, and we each have the opportunity to help shape its future. While technology and AI are transforming engagement, our industry remains fundamentally about human connection. The demand for immersive, purpose-driven experiences—which can’t be replicated digitally—is stronger than ever, and professional planners are leading the way.
Sustainability, inclusivity and wellness are no longer optional—they’re essential to the way we design events. Today’s meeting professionals are far more than logistics experts; they are experience architects, business strategists and catalysts for meaningful change. Looking ahead, those who blend creativity with data-driven insights and an unwavering commitment to quality will shape the industry’s future.
I am incredibly optimistic about what lies ahead, especially when I consider the passion, ingenuity and expertise of today’s meeting planners. They ensure that events are not just gatherings, but transformative experiences. Planners’ ability to anticipate trends, solve problems and create seamless, engaging environments will continue to drive innovation for years to come. Professional planners are the backbone of our industry, and it’s our job as destination leaders to champion their work.
What could future generations of leaders learn from your journey?
If I could share just one lesson, it would be this: Relationships are everything. Our industry thrives on collaboration, and the most successful leaders are those who connect with people in the moment while investing in their future. Never underestimate the power of listening, learning and lifting others as you climb.
I’ve also learned that leadership isn’t about having all the answers. It’s about staying curious, embracing change and knowing when to adapt. Challenges will always come, but they bring opportunities with them. The ability to pivot, innovate and remain people-first is what sets great leaders apart.
And to the rising leaders in our industry, I offer this: Always appreciate the meeting professionals who make extraordinary things happen behind the scenes. Their dedication, strategic thinking and meticulous planning turn ideas into reality. No event, no partnership, no major business milestone happens without them. Honor their work, trust their expertise and recognize their impact—not just as planners, but as the true visionaries they are.
Above all, enjoy the journey. This industry is about creating moments that matter. Lean into your purpose, stay humble and always remember—great leaders feed others first and choose to eat last.
Michael Dominguez, president & CEO, Associated Luxury Hotels International (ALHI)
What are the three words that define your legacy?
Faith. Family. Passion.
How have you empowered others?
I have had the opportunity to build cultures based on strengths and an understanding among our team leaders that their job is to build other leaders. This leads to an environment where people genuinely celebrate their fellow team members’ success as much as their own.
How do you see the events community evolving?
It has been a bit of a tagline when we say, “When we meet, we change the world.” The community is evolving to the point that we not only witnessed these impacts, but also now believe it and understand it is our responsibility to ensure that our meetings and events make people and our community better.
What could future generations of leaders learn from your journey?
My journey was never a plan but simply a focus of patience—a desire to always learn and, with humility, know that we are here to serve others. I hope future generations learn early that leadership is not about them but rather all those they serve—yes, serve! I always focused on being the best at what I was currently doing, and the future just appeared. Don’t look ahead; stay focused on the now!
Jason Dunn, CEO, National Coalition of Black Meeting Professionals
What are the three words that define your legacy?
Selfless. Exact. Passionate.
How have you empowered others?
I believe there are three fundamental pillars in the journey to empowerment. It begins with reminding people to speak with our elders and draw strength from them. Gain all the knowledge you can and then have the courage to act. I try to inspire people through those lenses.
How do you see the events community evolving?
I have always believed that our industry has a self-esteem issue. However, I think there is a sense of unexplainable confidence rising within the next generation of leaders that will live up to the true power of our industry. It’s evident in the types of tough conversations we are having and the heightened expectations of our members. The industry is maturing into a formidable contender on the world stage in business and moral issues.
What could future generations of leaders learn from your journey?
Always aim for balance and lead from a place of understanding, rooted in purpose.
John Ehlenfeldt CDME, CMP, director of sales, Business Events Montreal
What are the three words that define your legacy?
Inclusivity. Passion. Mentorship.
Throughout my entire career, I have woven the importance of being my true and authentic self into every aspect of employment, leadership, volunteerism and mentorship. This formula has not only contributed to my success in the organizations I have worked for, but my passion, coupled with this formula, has allowed me to inspire others to do the same and embrace the strength that it provides.
My passion listed above is fulfilled with the mentorship I continue to provide to industry members. Many industry professionals I have mentored are women who have become leaders, mentors and motivational powerhouses. Embracing inclusivity, passion and mentorship has been rewarding and a legacy I am proud to have established over my entire career.
How have you empowered others?
I empower others by leading by example, celebrating individual differences as strengths and encouraging people to become “change agents.” I believe everyone has unique contributions to make, and I foster inclusivity to drive innovation and ensure all voices are heard and valued. This creates a powerful environment for collaboration and positive change.
Through volunteer leadership with MPI, SITE and other industry associations, I’ve encouraged involvement and professional growth in skills, networking and industry knowledge. I often share the quote, “When I stop learning, it’s time to retire,” to emphasize the importance of continuous development.
How do you see the events community evolving?
While the foundation of the events community remains people and relationships, its evolution is constant. Our industry’s resilience post-pandemic underscores its importance. I anticipate a growing focus on niche events, personalization and experiential meetings. Purposeless gatherings will likely decrease.
Virtual team meetings will continue, offering work-life balance and fostering inclusivity and innovation through smaller, more effective discussions. Furthermore, evolving political viewpoints and laws will impact our industry and attendance and conferences and conventions, requiring proactive engagement and advocacy—now is the time to be the “change agents” we need. We must nurture and protect our industry.
What could future generations of leaders learn from your journey?
Future leaders can learn the power of active involvement. Growth, both professionally and relationally, requires dedicated time and effort. Continuously ask, “What’s next?” and pursue it. For example, I pursued DEI certification through Cornell before it became widely popular, recognizing its importance for effective communication and mentorship within our industry.
Focus on your passions within the field and then inspire and mentor others to understand their significance. If you’re passionate about women’s leadership, connect with inspiring individuals who can guide and empower you to drive change. Together, we can make a significant impact.
Benjamin Erwin, president & CEO, Encore
What are the three words that define your legacy?
Team-oriented. Genuine. Optimist.
How have you empowered others?
I have a strong belief in others. As empowerment starts with trust and opportunity, my job as a leader is to help create a culture that emphasizes identifying talent, a team ethos of collaboration and investment in personal development. That starts with me modeling those behaviors and rewarding leaders who do the same.
We have many training programs available to team members that provide them with the opportunity to expand their skill sets and progress in their careers at Encore. One of my favorite things to celebrate from the stage is our Global Learning team and the proprietary programs they lead around technical certification, career pathing, onboarding recent college graduates and leadership development for those mid-career.
Our culture is also one that has empowered everyone to have a voice, network with each other, celebrate diversity and share their knowledge through the nine Business Resource Groups we have established to help create community across a large, global business.
Finally, my leadership team and I are accessible. We operate under an open-door policy where everyone has the invitation to present ideas to improve Encore or provide feedback on an area where we might not be delivering on our core values.
How do you see the events community evolving?
First, planners and attendees alike want experiences beyond the traditional one-way PowerPoint presentations delivering lengthy content from a stage. Event design has become tech-first, deepening engagement to ensure authentic connection. Technology is expanding to allow for interactive content. Innovations are focused on activating the five senses–sight, sound, feel, smell and taste–to create immersive experiences that inform and inspire.
Second, leveraging event design allows for more inclusive and equitable experiences, so that everyone has a sense of belonging. This includes live captioning for hearing impairments, streaming to make meeting content more accessible, use of second screens to make content easier to view on handhelds, and hosting on-demand content for neurodivergent attendees who may prefer to learn online.
And third, meetings are getting bigger and more complex. Because the event mix is shifting to larger meetings, event planners are spending more on events as organizations prioritize live events to connect with their many internal and external communities. And the locations in which these events are taking place are expanding rapidly across the globe, so we need to be ready to respond to that growth too.
What could future generations of leaders learn from your journey?
At a very young age, my parents instilled in me the importance of hard work and surrounding yourself with good people. Over time, I also learned that it’s equally important to love what you do and have fun doing it. Hard work is definitely an important component of achieving any degree of success, but if your heart isn’t in it, then it may be a signal to re-evaluate your ultimate career goals. True career success is achieved when you are able to combine things you are skilled at and those that give you joy.
I also feel it is necessary to find an organization whose values align closely with your own. The best leaders help build organizations that operate, care for their people, and support the community much the same as how they live their personal lives. I am incredibly proud of how our leaders are building a culture at Encore focused on a defined purpose, mission and values to deliver for customers and team members alike.
Joe Fijol DMCP, founder & principal, Las Vegas, Grand Cayman, Savannah and Florida, ETHOS Event Collective
What are the three words that define your legacy?
Present. Care. Serving.
In the fast-paced industry I work in, I’ve come to realize the significance of being present, showing genuine care and serving others diligently. These values have evolved as I’ve grown and observed my surroundings. Today, they define my purpose. While many in my industry may prioritize differently, I find solace in prioritizing these fundamental aspects. In the grand scheme of things, staying true to these values is what truly matters, even if it means standing alone in my commitment.
How have you empowered others?
Empowerment in the workplace is about trusting others to execute your vision and direction autonomously. It involves stepping back and enabling them to progress without constant oversight. Having experienced working with both inspiring leaders and self-centered individuals, I believe in sharing knowledge openly with my team. Encouraging team members to make decisions, take ownership and implement ideas is crucial for their growth, fostering challenges and ensuring they feel appreciated.
At our core, we prioritize active participation over bureaucratic tasks. Instead of merely handling paperwork, our focus is on setting ambitious goals, achieving tangible outcomes and fostering mutual accountability. Cultivating a collaborative environment built on trust and a collective mindset is key to empowering each member of our team. This is what I wanted as an employee and, hopefully, something I am giving to our team each day they come to work and play.
How do you see the events community evolving?
I believe in the constant evolution of meetings and events, where the key differentiator between good and great meetings lies in the meeting strategy. In today’s landscape, there is an abundance of tactical approaches to meetings and events that may hinder achieving optimal engagement from attendees. It is crucial to assess whether your partners align with the meeting goals and objectives.
Transparently sharing these aims with all involved ensures that everyone can contribute effectively to meet stakeholders’ expectations. Shifting the focus from mere logistical details like meal choices to enhancing the attendee experience and post-meeting actions is pivotal. This shift in mindset can drive enduring results and foster industry growth beyond conventional disruptions.
What could future generations of leaders learn from your journey?
Compromising on beliefs and values can be a pivotal lesson from my journey. Initially driven by misguided goals, shaped by past encounters in various work environments, I navigated through experiences with self-centered colleagues. Transitioning from this mindset required courage, but upon making a 180-degree pivot, the outcomes were immensely fulfilling.
Reflecting, I realize the benefits of this shift and wish I had embraced it sooner. The growth and insights gained have enabled me to encourage others to be bold and unwavering in their principles. The value of staying true to oneself is a profound lesson worth sharing and embodying
Leonard Hoops, president & CEO, Visit Indy
What are the three words that define your legacy?
Productive. Positive. Progressive.
How have you empowered others?
At the senior executive level for most mid-size to large organizations, if you don’t delegate and empower people, then you won’t sustain success for long. My management “style” depends on who I’m directly managing and what I believe will help them perform their best. Some people need very little oversight and perform best that way; others perform best with consistent feedback. And most perform best with an approach somewhere in the middle of that spectrum.
How do you see the events community evolving?
It’s perhaps obvious, but AI is going to have an increasingly important role in the productivity and success of event professionals, as well as business event partners like DMOs. Right now, early adopters and power users have a temporary advantage, but it won’t be long before AI is part of event management 101, with tools like PCMA’s Spark, and the playing field will level.
What could future generations of leaders learn from your journey?
I advise people early in their careers that it is fine to have next steps and end goals in mind but to really focus on the job at hand; demonstrating your ability in your core job is always the best way to get the next one, whether it’s a promotion or an opportunity at another organization. Someone will notice.
Nick Kopach, senior director of national event sales, Topgolf
What are the three words that define your legacy?
Inspirational. Innovative. Loyal.
How have you empowered others?
When I hire anyone on my team, I always tell them I take job titles and throw them out the window. Everyone is a leader on our team and is empowered to give suggestions and feedback. This helps shape a culture of trust and collaboration and, ultimately, innovation and success.
How do you see the events community evolving?
The events community is definitely evolving in interesting ways, especially as newer, more immersive and unique venues like Topgolf and other social competitive gaming offer entertainment-driven spaces. They can be one-stop-shops for a meeting and fun for an all-day event while engaging all in attendance.
More and more events are being designed with a social cause or purpose at their core. Whether it’s a fundraising gala, charity golf tournament, a conference with a charity focus or a corporate event, people are increasingly looking to align with causes they care about. Event planners are continuing to find new creative ways to integrate philanthropy directly into the event experience, from donating a percentage of ticket sales to incorporating interactive elements like silent auctions or volunteer opportunities.
What could future generations of leaders learn from your journey?
It’s okay not to be strong in every single area. Hire strategically and put aces in places based on skillsets and the positions on your team. It’s also okay to own your mistakes or when you make a wrong call. The team will respect you for taking accountability, and I also think it sends the right message about how we treat others with kindness and respect even when they may have been wrong.
Future generations of leaders could definitely benefit from understanding that being a well-rounded leader doesn’t mean doing everything alone. It means knowing your strengths and weaknesses, and surrounding yourself with the right people.
Michael Massari, Chief Sales Officer, Caesars Entertainment
What are the three words that define your legacy?
For me, the very definition of legacy means I don’t get to decide it. All I can do is be the best I can be today, make sure that I am helping our team members achieve their personal and professional goals, helping our customers execute great meetings and events, and ensuring that our business performs at its optimal level.
How have you empowered others?
I find that it is critical to understand what people want out of their lives professionally and personally. And you have to be committed to helping them achieve those goals. I work hard to build an environment where people have the autonomy to achieve their goals as well as the support and guidance to help them along the way. I have always focused on providing people a framework or a path to make excellent decisions for themselves rather than providing answers to problems.
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How do you see the events community evolving?
I have always looked at the “shiny new penny” with a bit of a suspicious eye. Meeting face-to-face is the gold standard in large part because it is part of our DNA. That changes slowly. Around the periphery, there will always be new items, but at its core, gatherings haven’t changed much in a millennium and won’t change much going forward.
What could future generations of leaders learn from your journey?
This is a business where hard work and smart thinking open endless possibilities—no limits, no exceptions. Work hard, work smart and help others. If you can do those three things, the sky is the limit.
Mike May CMP, CITP, president, Brightspot Incentives & Events
What are the three words that define your legacy?
Excellence. Care. Mentor.
How have you empowered others?
Brightspot has given hundreds of women a runway to grow professionally over the last 20 years, and most have soared! We believe in promoting from within. We are willing to hire recent college grads, and many have been promoted from coordinator to specialist to manager to director!
Brightspot has a robust CE&D program (continuing education and development) that invests in diverse streams of internal and external training. We encourage attendance at industry events, even when it requires time away and a plane ticket.
Many of our smart women are industry leaders with IRF and SITE, which we actively support to be a good corporate citizen giving back to this wonderful industry, and, at the same time, give professional leadership opportunities to our team. Nine female executives are presently serving in board or committee leadership!
How do you see the events community evolving?
New generations will wish for new things from events, but the power of face-to-face interaction and deeper interpersonal relations will be the same. AI and new tech tools will help us do more faster, which will raise expectations.
A good friend in HR speaks often of EQ: emotional intelligence. Strong EQ skills will be more necessary to sense audience preferences, empathize with event colleagues and read the upspoken wishes of executives.
What could future generations of leaders learn from your journey?
My work philosophy has been to work hard, do what’s right and be a blessing to others. As we rise in our careers, it becomes less important to do work individually, but instead, to do multiple times more through teams of other staff. It can be hard to delegate and trust, but if we don’t empower others, then we become the lid on growth.
David T. Stevens PMED, wellness architect, Olympian Meeting
What are the three words that define your legacy?
Wellness. Impact. Elevation.
How have you empowered others?
I have always believed that wellness is not a luxury—it’s a necessity in the meetings and events industry. Through my work as co-founder of Olympian Meeting and host of the “Return on Wellness” web series, I have dedicated myself to empowering event professionals by integrating movement, mindfulness, meals and meaning into every aspect of their work.
I’ve seen firsthand how prioritizing wellness transforms not only individual well-being but also the overall success of events. By sharing actionable strategies, speaking at industry events and leading workshops, I’ve helped professionals understand that taking care of attendees leads to higher engagement, stronger connections and a greater return on investment. I believe that when people leave an event feeling energized instead of exhausted, they don’t just remember the content—they remember how they felt.
Beyond advocating for wellness-driven events, I take pride in mentoring and supporting fellow professionals, helping them move beyond a purely logistical mindset to strategic experience design. The industry is evolving, and I want to ensure that event professionals feel empowered, supported and equipped to create truly meaningful experiences.
For me, this work is about more than just events—it’s about transforming the way we show up for each other and creating spaces that foster well-being, connection and lasting impact.
How do you see the events community evolving?
I see the events community evolving in a profoundly intentional and human-centered way. We’ve shifted from simply focusing on logistics and execution to prioritizing experience design, emotional connection and well-being. Attendees no longer just attend events; they want to feel immersed, engaged and enriched by them.
I also see the integration of wellness as a core component of events—not as an afterthought, but as an essential element that drives engagement and ROI. Organizations are realizing that movement, mindfulness, meals and meaning aren’t just buzzwords; they are foundational to creating more impactful, productive and sustainable events.
There is a shift toward more strategic and purpose-driven gatherings. Event professionals are being called to think beyond logistics and align events with business goals, fostering long-term community and relationship-building rather than one-off transactional experiences.
With AI becoming more prevalent, human connection will remain the driving force. The best events moving forward will be a blend of high-tech and high-touch experiences—leveraging innovation while ensuring that people feel seen, heard and valued.
I believe the future of the events community is about creating spaces where people can learn, grow, connect and start leaving events energized instead of exhausted.
What could future generations of leaders learn from your journey?
That success isn’t about what you achieve—it’s about how you show up for others and the impact you leave behind. Throughout my career, I’ve seen that the most impactful leaders aren’t just focused on bottom lines; they prioritize people, well-being and purpose.
Wellness is not optional—it’s essential. I’ve spent years advocating for the integration of movement, mindfulness, meals and meaning in events because I’ve seen the transformative impact they have on engagement, energy and ROI. When you take care of people, performance improves—whether in a meeting room, on a stage or in the boardroom.
The events industry is always evolving, and leaders who thrive are the ones who embrace change, innovate and stay focused on creating meaningful experiences. Success comes from challenging the status quo and pushing for more human-centered, wellness-driven approaches to our work.
Legacy isn’t built on titles or accolades—it’s built on impact. As Maya Angelou wisely said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Leaders lift others up, create spaces for connection and leave industries, organizations and communities better than they found them.
Ken Washington-Simmons, event planning manager, Flik
What are the three words that define your legacy?
Selfless. Engaging. Collaborative.
How have you empowered others?
I have used my career and life experiences as a catalyst to help others grow. My journey as an ally started long before my role as an event manager. I made the decision to give up a lucrative career to be a better parent and partner to my wife. We relocated to a new state, and I found myself looking for a new career. Event management wasn’t in the cards; it was presented as an opportunity. I entered into a space dominated by women, and I am always mindful of that. I have chosen to learn from these women, collaborate when possible and give them space to flourish.
How do you see the events community evolving?
What I would like to see is a shift from men dominating this industry at the executive level. Women make up the majority of the industry without true representation. I think that would be the greatest evolution.
What could future generations of leaders learn from your journey?
My greatest lesson learned is that doing what I truly enjoy is not a job. I spent so many years doing what was financially rewarding but not joyful. I’m not saving lives, but I am putting smiles on faces and excitement into events.
Thomas Whelan, director of events, Access DMC
What are the three words that define your legacy?
Irreverent. Authentic. Passionate.
How have you empowered others?
I strive to empower others by meeting them where they are and providing the support they need. Everyone has unique challenges, strengths and goals, and I believe true leadership and mentorship come from recognizing those differences and adapting accordingly. Whether it’s offering guidance, encouragement or simply listening, I make it a priority to understand what each person requires to succeed.
Empowerment isn’t about imposing my own methods or expectations—it’s about creating an environment where individuals feel valued, heard and capable. I approach every interaction with empathy and a willingness to help others grow in their own way. Sometimes, that means offering hands-on support; other times, it means stepping back and giving them the space to realize their potential.
By fostering confidence and providing the right tools at the right time, I help people take ownership of their success. Whether in professional settings, personal relationships or community initiatives, I am committed to lifting others up. When people feel empowered, they perform at their best, contribute meaningfully and inspire those around them. That ripple effect of empowerment is what drives me to continue supporting and uplifting those I encounter.
How do you see the events community evolving?
My goal for the events community has always been simple: for those with a platform or the opportunity to open doors for others to do so in a way that amplifies and encourages those whose life experiences may differ from their own. True progress and innovation come from embracing diverse perspectives and learning from one another.
What is new to me may be familiar to you, and vice versa. By bringing together individuals with different backgrounds, insights and lived experiences, we create a collaborative space where fresh ideas emerge, traditions are reimagined and the industry evolves in meaningful ways. When we ensure that everyone has a seat at the table, we unlock a world of possibilities.
It is not enough to hold a position of influence—we must use it to uplift others. By actively fostering inclusion, we strengthen our community, inspire new leaders and build a more dynamic and forward-thinking industry. The future of events depends on the voices we choose to elevate today, and I am committed to ensuring that every opportunity leads to meaningful impact.
What could future generations of leaders learn from your journey?
Future generations of leaders should know that you won’t always have the answers—and that’s okay. Success isn’t about knowing everything; it’s about building strong relationships and seeking mentorship from those who can guide you. Surround yourself with people who challenge, support, and inspire you, because leadership is never a solo journey.
Time is your most valuable currency. Every moment is a transaction, whether you’re investing in your career, your relationships or yourself. Sometimes, the time you give is more valuable than money, and the impact of being present for others lasts far longer than any professional achievement.
Most importantly, don’t sacrifice life’s meaningful moments for work. You can’t take back missing a wedding, a birthday or a milestone for someone you love—but you will always have another chance to prove yourself at work. The best leaders understand that success isn’t just measured by career milestones but by the lives they touch and the balance they create. Prioritize wisely, invest in people and remember that leadership is about more than what you accomplish—it’s about the legacy you leave behind.
Johnnie White MBA, CAE, CMP Fellow, CEO, American Association of Clinical Endocrinology
What are the three words that define your legacy?
Impact. Compassion. Innovation.
The three words that I think of when defining my legacy are impact, compassion and innovation. Throughout my life, I’ve always strived to make a positive impact on others. My goal has always been to find ways to bring out the best in anyone that I have worked with.
Compassion is at the heart of who I am. I genuinely care about others and their well-being. As for innovation, I am always trying to create new solutions, ideas or processes that can change the way people think or live.
How have you empowered others?
My definition of empowering is helping individuals realize their full potential and providing the support needed to make them successful. How I have empowered others is first by being an active listener to understand others’ dreams, concerns and needs. Then I would provide guidance customized to the individual. Having the experience of working from the ground level to becoming a CEO, I have gained invaluable insights that have shaped how I can empower others.
I continue to mentor, delegate responsibilities and give others the chance to take on new challenges to foster independence and build their capabilities. I try to create an environment where individuals feel safe to take calculated risks, make mistakes and learn from them without fear of any judgment. I try to be transparent and always encourage open communication.
By treating others with respect, valuing what they bring to the table and providing constructive feedback, I try to help others to grow and succeed with the goal to ultimately empower them to achieve their goals.
How do you see the events community evolving?
I am excited to see how the events community has evolved especially when it comes to how it has embraced technology and innovation. Also, the important shift towards experiential events and the increased focus on sustainability. We learned a lot since the pandemic, when we all were forced to transform our in-person events into virtual events. We have all become proficient in using virtual platforms that suit the specific type of program, and we have seamlessly integrated technology into in-person events to make them more immersive.
The attendee is now seeking something more than just a typical event as they want something that is memorable and engaging. The shift towards experiential events is meeting the needs of the attendees, providing an interactive environment and encouraging creativity and collaboration. We are also ensuring events are more eco-friendly by reducing waste, using sustainable materials and making use of technology whenever possible.
What could future generations of leaders learn from your journey?
I believe the future generation could learn from my journey how to have perseverance and resilience. There will be obstacles and challenges they will encounter, but they should remain resilient and adaptable, and keep pushing forward, as it will teach them the importance of how to become a leader. They should learn the power of collaboration.
Working with diverse teams and building strong partnerships will help in achieving greater results instead of working by themselves. Learn how to embrace change and innovation. Do not be afraid of change, as it helps in teaching how to adapt and provides the ability for continuous learning. Lastly, they should always prioritize supporting and inspiring others to reach their full potential.
